Calgary, Alberta, June 26 , 2019 -- Aware360 has released a new update in response to customer feedback. Control Centre 2.1 for the SafetyAware solution is packed with new features enhancing communication capabilities, improving monitor-partner response times, and reducing false alarms.
Key highlights
- Never receive a false alarm call again with our new reminders feature
- Rapidly communicate to your field workers through broadcast messaging
- Add important information on your users to improve response center monitoring actions
- Modify your escalation plan for your users to include both office and cell numbers
We are excited to release our reminders capability. Administrators can now configure reminders through various means including: in-app, IVR phone call, and text message. These reminders can be set for missed check ins, shift timer overdue, and hazard expirations.
“At STARS, everyday our Emergency Contact Centre (ECC) operators are providing critical services to thousands of people.The new reminders feature from Aware360 will increase efficiency and response times to all connected remote workers who we provide monitoring services for,” says Nicole Segstro, Industry Services Manager.
Whether it be hazardous weather conditions, unexpected road closures, or site-wide evacuations, you want to get a message out to employees as soon as possible.
To help you communicate with your team more efficiently and effectively, Aware360 introduces a broadcast messaging capability.
“The messaging capability is the foundation of a larger initiative. Our teams are excited to extend this feature to our clients and partners immediately,” says Robert Forget, CTO. “Future releases will provide more communication options, combinations with geofencing, and satellite devices.”
Aware360 launches a knowledge-base to help customers with our solutions
Additionally, we’ve launched a knowledge base with self-serve articles to help you get the most of Aware360 products. Check out articles on our new features: reminders and mass notifications.
Interested in learning more?
Join us for live webinar demo of the new features Thurs, June 27 (11am) or Weds, July 3 (10am) - REGISTER HERE
About Aware360
Aware360 understands people are the most important part of any workplace and provides the tools to ensure they will have help whenever it’s needed. Driven by our passion for people, Aware360 creates solutions to connect people with personal technology to those who care and can help. This ensures people are safe, especially when they are exposed to social, environmental or health risks.
From workers in the most remote locations to delivery drivers in urban areas, we provide the technology and response network to ensure their safety anywhere in the world. That’s the power of PeopleIoT™ solutions.
To learn more about Aware360 visit www.aware360.com.