6 Safety Challenges for Frontline Managers in Ensuring Lone Worker Safety

Frontline managers play a major role in ensuring the safety of lone and at-risk workers, who face unique risks because of their work environments. These risks include accidents, health emergencies, and even assaults, making immediate help difficult to access. Ensuring the safety of these lone workers is important not only for their protection but also for maintaining efficient operations and meeting safety regulations.

The challenge frontline managers face is greater because lone workers do not have colleagues or supervisors nearby to help if something goes wrong. This situation demands reliable safety systems, clear communication, and quick emergency responses.

So, let’s take a look at six key safety challenges that frontline managers face and understand how technology can help better protect lone and at-risk workers despite their isolated working conditions.

1. Clear communication of safety protocols

Frontline managers need to communicate safety protocols clearly to protect lone workers. Not having a solid communication plan in place can lead to misunderstandings and missed safety procedures. To address this, here are essential strategies for clear and effective communication:

• Regular safety briefings and updates: These sessions reinforce protocols and inform lone workers of any changes or new hazards. Communication with frontline workers should be direct and practical, focusing on their specific environments and risks.
• Using a reliable communication tool: Aware360’s SafetyAware provides 24/7/365 live monitoring and support, enhancing two-way, multimedia communication between monitors and workers.

2. Effective change management

Although these new safety technologies can bring a number of positive changes to an organization and its safety, managers often face challenges during the implementation process. Effective change management is a big part of overcoming these obstacles and gaining buy-in from workers. Here are five tips for successful change management:

• Communicate changes clearly: As previously covered, it’s important to inform employees about upcoming changes and the reasons behind them. Proactive communication builds trust and reduces resistance to change. 
• Conduct thorough training: Ensure that training is tailored to specific roles. Proper training helps employees understand the technology's benefits and equips them with the skills needed to use it effectively.
• Involve employees in the process: Engage employees in the implementation and selection of new technologies. Involve them in pilot testing, solicit their input, and allow them to help shape the implementation process.
• Provide robust support during transition: Support employees during the transition by providing access to training materials and ensuring they have help when needed.
• Foster a culture of safety: Create an environment where transparency and trust are prioritized. Reinforce the importance of safety technology through training and recognize employees' contributions to the safety culture.

3. Privacy and trust concerns

Resistance to new safety technologies among at-risk workers is fairly common due to privacy concerns. Workers may worry about micromanagement and feel that GPS tracking and check-in systems intrude on their privacy.

To reduce resistance and gain employee buy-in, engagement and education are the best places to start. Frontline managers should involve workers from the start, explaining the benefits of the technologies and how they enhance safety rather than infringe on privacy.

When frontline managers lead by example and consistently communicate the importance of safety technologies, they can build a culture of trust and cooperation. Transparent policies that clearly define how data is used and protected can alleviate fears of misuse. Check out our guide to building a lone worker safety policy.

Aware360 uses a privacy-by-design architecture, integrating privacy considerations into the design of safety solutions. Such features reassure workers that their privacy is respected while still providing necessary safety support.

4. Regulatory compliance

Frontline managers should always stay up to date with OSHA and other regulatory requirements to ensure compliance and avoid fines. One way to do this is by implementing a lone worker safety solution or by reading our comprehensive guide to OSHA’s working alone laws.

Advancements in the Internet of Things (IoT) have significantly improved worker safety. Connected worker technology integrates hardware and software to create a network linking each worker with a system of connective technologies. This enables real-time data exchange between devices and machines, contextualizing a worker's actions within a broader operational system.

Aware360’s suite of solutions, including cutting-edge devices, connects workers continuously to a global network of response teams, ensuring 24/7 protection. This comprehensive approach meets the duty of care, allowing frontline managers to confidently safeguard their lone workers.

5. Securing management support through ROI

To effectively demonstrate ROI and gain management support for lone worker safety investments, frontline managers must approach the conversation strategically, blending cost analysis with persuasive communication.

Start by conducting a thorough cost analysis to understand the financial implications of implementing and maintaining lone worker safety solutions. Break down the analysis into key areas:

1. Initial investment: Consider the costs associated with purchasing devices, software, and training programs. For instance, a lone worker safety app might cost between $4 to $45 per user per month, while devices can range from $100 to $400 each.
2. Ongoing expenses: Account for software subscriptions, technical support, training refreshers, and equipment replacements. Effective cost management here involves negotiating favorable terms with suppliers and regularly assessing the efficiency of implemented solutions.
3. Potential cost savings: Emphasize the significant savings that improved worker safety can bring, such as reduced workers' compensation claims, lower insurance premiums, and fewer legal liabilities. For example, absenteeism costs US employers $225.8 billion annually, and workplace violence costs an estimated $151 billion, with an average incident cost of $250,000.

Once the cost analysis is complete, use this data to build a compelling case for management support. Highlight the potential risks and liabilities of neglecting safety measures, such as increased accidents, legal issues, and financial losses. Demonstrate using a data-driven approach how investing in safety solutions not only mitigates these risks but also improves worker well-being and enhances operational efficiency.

6. Inadequate safety systems

Outdated or unscalable safety systems leave managers uncertain about whether their workers received important communications or got home safely, and they often lead to inefficiencies and wasted resources. The added tasks and outdated procedures can make it difficult to maintain worker trust and engagement.

Implementing new technology requires time and resources for new procedures, policies, and training, all while ensuring that the technology is user-friendly and respects employee privacy. Managers must also comply with OSHA regulations, and demonstrate the ROI of their investments, which can be difficult with legacy systems.

SafetyAware uses personal technology like smartphones, wearables, or satellite devices to create a reliable platform that keeps workers connected and safe. With round-the-clock support and real-time monitoring, SafetyAware ensures that help is always available and that incidents are responded to quickly.

Tackle these challenges with Aware360

Frontline managers play a pivotal role in shaping and maintaining workplace safety, especially when it comes to protecting at-risk workers. Their influence extends far beyond just overseeing day-to-day operations—they are the bridge between safety protocols and their effective implementation. Here's how they make a difference:

1. Setting the standard: Frontline managers establish the safety culture by consistently following and prioritizing safety protocols. Their actions encourage the team to take safety seriously.
2. Identifying and managing risks: Managers often spot hazards first. By identifying risks early, they can address issues before they lead to incidents, ensuring lone workers have the tools and training needed to stay safe.
3. Empowering workers: Managers help employees take responsibility for their safety by creating an environment where they can report hazards, suggest improvements, and ask questions without hesitation.
4. Ensuring clear communication: Managers are the link between workers and upper management, ensuring safety concerns are addressed and that all team members are informed about safety protocols.
5. Providing ongoing training: Safety requires continuous learning. Managers ensure that their teams receive regular training, participate in safety drills, and stay updated on the latest safety practices.
6. Advocating for necessary resources: Frontline managers can push for the resources needed to keep workers safe, whether it's new equipment, additional training, or advanced safety solutions like Aware360's platform.

With SafetyAware’s technology, frontline managers can rest assured that their workers are safe and well-supported. Prioritize safety and invest in solutions that truly make a difference with Aware360.