SafetyAware lone worker app: protect your workforce, no matter when, no matter where.

Aware360 has announced that the GeoPro service will be discontinued on November 30, 2023.   Aware360 will work with current GeoPro customers to migrate them to the Aware360 SafetyAware solution.

Any technology solution includes hardware and software components that have a finite logical service life. Aware360 purchased the GeoPro business from Roadpost in November 2021 as it was reaching this logical transition point, with the stated intention of consolidating GeoPro customers on the Aware360 SafetyAware solution. Specifically, the hardware devices supported by GeoPro have all reached the end of their product lifecycle and are no longer available from their respective hardware suppliers. With SafetyAware, GeoPro customers will have a supported, long-lifecycle solution that includes a modern broad portfolio of hardware connectivity options with a roadmap and commitment to add new devices for the foreseeable future.

SafetyAware is a lone worker safety solution offered by Aware360.  It is very similar to GeoPro, and very broadly deployed across North America.    Users can connect with a smartphone App, legacy satellite communicator devices, or new modern connected worker wearable, satellite communicator, or one of many other supported devices. For an overview of SafetyAware, please visit our web page.

Yes. SafetyAware supports the inReach SE, SE+, Explorer and Explorer+ devices, with Iridium data plans and pricing similar to those offered on GeoPro.  Aware360 also offers connectivity options with new satellite communication devices from leading device companies including Garmin and ACR Electronics.

No. The iHelp connected worker safety device operates on 3G cellular networks. All major telecom carriers in North America have announced the deprecation of these networks in favour of newer 4G LTE and 5G networks. SafetyAware connectivity options include a modern safety wearable, the Belle X, which operates on LTE networks, which will be functional for the foreseeable future.

If you have not yet completed this questionnaire detailing your contact information and how you use GeoPro, please do so as soon as possible. Once you have completed the questionnaire, we will design your migration plan and schedule your date.

As part of the migration process, SafetyAware As part of the migration process, SafetyAware customer success representatives will disconnect each inReach device from GeoPro and connect them to SafetyAware.   This process will involve a short outage and may require a device synch.   If users are using the pre-programmed inReach messages to “Begin Monitoring,” “Check In,” and “End Monitoring,” these messages will work with SafetyAware.  Unique to SafetyAware, Users will also see confirmation messages from SafetyAware, ensuring the solution is operating correctly.    SafetyAware also offers an alternative user experience based on an installed Forms App, with more detailed options for signing on, setting shift times, starting and stopping hazard timers, and requesting emergency and non-emergency assistance.   For more information on using an inReach with SafetyAware, please reference our Knowledge Base articles. 

If you are using the inReach devices for general purpose messaging, other than for GeoPro lone worker commands and SOS functions, then you should perform a device synchronization after the migration is complete.  This will also ensure that the firmware on the inReach device is up to date.  The Garmin inReach synchronization process involves downloading a desktop app from Garmin onto a Windows PC or Mac, connecting the inReach to the computer with a USB cable, and initiating the synch function from the Garmin desktop App.   Assistance and Garmin account login information will be provided by a SafetyAware Customer Success specialist during the onboarding process.

No.  SafetyAware offers a smartphone app connectivity option through the SafetyAware App, which is similar but different than the GeoPro App. Users will need to download this new app, and login with either their E-mail address or callsign.  For information on this App, reference the “Getting Started with the Mobile App” section of our knowledge base.

As part of the migration process, Administration access will be provided for SafetyAware. White it is a different user interface than GeoPro, it offers many of the same functions, including the ability to manage user accounts, configure and assign devices, and view user location and status.   For more information on the SafetyAware Control Centre user interface, please visit our knowledge base.

If the SafetyAware system detects that an employee may need assistance, or if an employee explicitly declares an SOS, an alert is raised on the Control Centre platform.   Customers may choose to self-monitor this platform themselves or use an optional 24/7 real-time monitoring response service offered by Aware360.  In either case, the responding agent will be presented with a detailed real time response escalation plan, tailored to the needs of the customer enterprise, with explicit instructions on who to call and how to escalate and manage the alert through to its conclusion.

Yes. Your GeoPro rates will be honored for the 12 months from your migration date. Prior to the anniversary of your migration, you will be contacted by a member of the Aware360 Customer Enablement Team to discuss your renewal. 

Your GeoPro services will not function the day following your Migration Date. If you have not completed your steps to migrate to SafetyAware, your workers will not be able to use the SafetyAware solution. 

Please feel free to contact us at geopro@aware360.com